Shipping & Delivery Policy

At DF Grinders, we are committed to delivering your orders quickly and reliably, ensuring you receive our premium grinders and burrs as soon as possible. Below is our comprehensive shipping and delivery policy:

Handling Time

We understand that you’re eager to receive your order! That's why we strive to process and prepare your order for shipment within 2 business days, although it is often shipped out the same day if ordered before 11am ACT. Rest assured, our team is dedicated to getting your products out the door and on their way to you without delay.

Australia Shipping Options & Estimated Delivery Times

  • Free Standard Shipping:
    • Eligibility: Available on all grinder orders, as well as any orders totaling $75 or more.
    • Delivery Time: Expect your package to arrive within 7 business days from the time of shipment, although many of our customers experience even faster delivery times depending on their proximity to our warehouse in Adelaide, South Australia.
  • Express Shipping:
    • Eligibility: Available for all our products including grinders, burrs and accessories.
    • Pricing: A flat rate of $30 for all grinders and burrs, and $25 for all accessories.
    • Delivery Time: Your order will be expedited and delivered within 4 business days. In many cases, you may receive your order even sooner.
  • Shipping for Orders Under $75:
    • Pricing: Shipping costs for orders under $75 are a flat rate of $15.
    • Delivery Time: Similar to our standard delivery, expect your package within 7 business days from the time of shipment.

New Zealand Shipping & Estimated Delivery Times

  • Free Shipping:
    • Eligibility: Available on all grinder orders, as well as any orders totalling $75 or more.
    • Delivery Time: Expect your package to arrive in 5-18 business days from the time of shipment, although many of our customers experience even faster delivery times depending on their proximity to our warehouse in Adelaide, South Australia.
  • Shipping for Orders Under $75:
    • Pricing: Shipping costs for orders under $75 are a flat rate of $15.
    • Delivery Time: Similar to our standard delivery, expect your package within 5-18 business days from the time of shipment.
  • At this time we do not provide express shipping to New Zealand.

Tracking and Updates

You will receive tracking information as soon as your order ships from our warehouse. We typically ship our products with Australia Post. You can use your tracking number on the carrier's website to view updates on your order's location and expected delivery time.

Packaging

We care about the environment and reuse packaging from our distributors. As a result your package might be labeled with brands like "Turin", under which many of our DF Grinders are often sold (they're all identical). Rest assured will be exactly the grinder you ordered!

Pre-Orders

  • Separate Orders Recommended: To receive other items sooner, we recommend ordering pre-orders separately.
  • Arrival Times: Our website's estimated arrival times are based on the best information available. These times are subject due to manufacturing or shipping delays beyond our control. We keep our website updated on the latest estimates and provide you with email updates on your pre-order status. If you have any questions about the status of your pre-order please feel free to contact us at info@dfgrinders.com.au.
  • Shipping Pre-Orders: We will ship your pre-order within 1-2 business days of its arrival at our warehouse, often on the same day. We know you are eager to receive your new gear! You will receive email confirmation with tracking details as soon as it ships.

Warehouse Location

Our products ship directly from our warehouse in Adelaide, South Australia. This central location allows us to efficiently deliver to our customers across Australia ensuring prompt service and quick delivery times.

Additional Information

We are proudly Australian-owned and operated. No brokerage fees, duty fees, or COD charges on any and all Australian orders.

What to Do If Your Order Hasn’t Arrived

We understand how important timely delivery is. If your order hasn’t arrived yet, here’s what you can do:

  1. Check Your Tracking Information: Start by checking the tracking information in your shipping confirmation email. You can use this information on the shipping carrier’s website to view the latest updates on your package’s location.
  2. Contact the Shipping Carrier: If you notice any delays or issues with the tracking, please reach out to the shipping carrier directly. They can provide you with the most accurate updates regarding your shipment.
  3. Further Help: If you continue to experience issues or if your package hasn’t arrived after the expected delivery time, please don’t hesitate to contact us at info@dfgrinders.com.au. We’re here to assist you and ensure that your order reaches you as soon as possible.

What to Do If Your Order Arrives Damaged

While we take great care in packaging our products, if your order arrives damaged, we’re here to help. Please contact us at info@dfgrinders.com.au within 48 hours of delivery. To help us resolve the issue quickly, please include your order number and photos of the damage. Please include photos of both the product and the outside packaging.

Questions?

We're here to help! If you have any questions or need further assistance, please reach out to us at info@dfgrinders.com.au. Our customer service team is ready to ensure your shopping experience with DF Grinders is seamless and satisfying.

 

Last Updated 27 October 2024