Terms & Conditions
OVERVIEW
This website is operated by DF Grinders. Throughout the site, the terms “we”, “us” and “our” refer to DF Grinders. By using this website or purchasing products from us, you agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced or linked throughout this site. The term “service” refers to both access to our website and the sale of our products unless otherwise specified. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website or accessing our services. If you do not agree to all of the terms and conditions set out here, you may not access the website or use any of our services. Your continued use of the website constitutes acceptance of these Terms.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our online store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services to you.
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL), including your right to a refund, replacement, or repair in the event of a product or service failure. This agreement includes important information regarding your consumer rights under Australian Consumer Law, which are not excluded or limited by the Terms.
SECTION 1 – AUSTRALIAN CONSUMER LAW
Our goods and services come with statutory guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- A replacement or refund for a major failure, and
- Compensation for reasonably foreseeable loss or damage.
- You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply in addition to any change-of-mind return policy we may offer. For more information visit the ACL website.
SECTION 2 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You agree not to use our products for any illegal or unauthorised purpose or violate any laws in your jurisdiction.(including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
Any breach or violation of any of these terms will result in an immediate termination of your access to our services.
SECTION 3 - GENERAL CONDITIONS
We reserve the right to refuse service where permitted by law, such as in cases of suspected fraud, abuse of our service, or violation of these Terms. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 4 – ERRORS, OMISSIONS & MODIFICATIONS
We reserve the right to correct errors or omissions and to change or update product or service information at any time without notice. We are not obligated to update any information unless required by law. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). If we discover an error in pricing or product information after you have placed an order, we will contact you before processing the order to provide the option to proceed at the corrected price or cancel for a full refund. We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Some products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange in accordance with our Refund Policy and your rights under Australian Consumer Law.
We endeavour to ensure product descriptions and images are accurate, but we do not warrant that all descriptions are error-free.
We reserve the right to:
- Limit the sale of our products or services to any person, geographic region, or jurisdiction (on a case-by-case basis),
- Limit the quantities of any products or services offered,
- Change or discontinue products or services at any time without prior notice.
All prices and product descriptions are subject to change at our sole discretion. Any offers for products or services on this site are void where prohibited.
While we strive for quality, we do not guarantee that any product, service, or information purchased or obtained from us will meet your personal expectations. However, this does not affect your statutory rights under Australian Consumer Law.
SECTION 6 – PRICING, BILLING & ORDER ACCURACY
We aim to provide accurate product and pricing information but do not warrant that all content is error-free. Prices are subject to change without notice, and we may correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.
We reserve the right to:
- Limit sales of our products,
- Discontinue products without notice,
- Change pricing at any time.
These limits may apply to orders placed under the same customer account, payment method, billing address, or shipping address. If we cancel or adjust your order, we may attempt to notify you using the email or phone number provided at checkout.
You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions made on our site. This includes promptly updating your email address, billing details, and payment information, so we can complete your order and communicate with you effectively.
SECTION 7 – RETURNS AND REFUNDS
All conditions of refunds and returns are additional to your rights under Australian Consumer Law. You may return new, unused items within 365 days of delivery for a full refund. Used items may be returned within 60 days, subject to inspection and a restocking fee of up to 20%. All returns require prior authorisation. Customers are responsible for return shipping on change of mind returns.
Faulty or incorrect products are eligible for a repair, replacement, or refund in line with your rights under the Australian Consumer Law. We cover return shipping for faulty or incorrect items.
Unless required under Australian Consumer Law, the following items are non-refundable: consumables, parts (e.g. burrs), coffee, certified open box items, and clearance/final sale products. If coffee was included as a gift, its value will be deducted from any refund.
All products include a 1-year manufacturer’s warranty covering defects under normal home use. This warranty does not cover consumables or misuse. This is in addition to your rights under Australian Consumer Law.
Further information on our Returns & Refunds policy (covering change-of-mind returns and other returns) may be found at the following link:
https://dfgrinders.com.au/pages/returns-refund-policy
SECTION 8 – THIRD-PARTY TOOLS
We may offer tools or links to third-party sites. Use of these is at your own risk, and we are not liable for any third-party services, content, or transactions.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
Certain content, products and services available via our service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
By submitting any comments, feedback, suggestions, ideas, or other content to us (whether solicited or unsolicited), you grant DF Grinders a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, edit, adapt, publish, translate, distribute, and display such content in any media, without compensation to you.
You acknowledge and agree that:
- We are under no obligation to keep your submission confidential;
- We may use your submission without providing credit or compensation;
- We may choose to monitor, edit, or remove submissions at our sole discretion, but are not obligated to do so.
You are solely responsible for any content you submit, including its legality, originality, and accuracy. By posting or submitting content, you confirm that:
- Your content does not infringe on the rights (including intellectual property, privacy, or moral rights) of any third party;
- Your content does not contain unlawful, abusive, defamatory, obscene, or otherwise offensive material;
- Your submission does not contain malware, viruses, or other harmful code that could affect the functionality of the website or any related service;
- You will not mislead us or others as to the origin of your submission (e.g. by using a false name or email).
We accept no liability for any content posted by users or third parties.
SECTION 11 - PERSONAL INFORMATION
Your submission of personal data is governed by our Privacy Policy, which complies with the Privacy Act 1988 (Cth). User data, such as emails, may be used by DF Grinders for marketing purposes with opt-out instructions, in line with Australia’s Spam Act (2003).
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, or error-free. While we take reasonable steps to provide accurate and reliable information, we do not warrant that results obtained through the service will be accurate, complete, or suitable for your intended use.
From time to time, we may suspend or remove the service (or any part of it) without notice, and you agree that we are not liable for any such interruption or discontinuance.
Except where required by law (including the Australian Consumer Law), the service and all products provided through it are offered “as is” and “as available,” without warranties or conditions of any kind—whether express or implied— Under the ACL, you are entitled to guarantees including acceptable quality, fitness for purpose, and remedies for major failures. These rights cannot be excluded or limited by these Terms
Except where required by Australian Consumer Law, DF Grinders (including its directors, employees, agents, contractors, and affiliates) is not liable for any direct, indirect, incidental, special, or consequential loss or damage—including lost profits, revenue, savings, data, or replacement costs—arising out of or related to your use of our website, services, or any products purchased through us. This includes any errors or omissions in any content, or any loss or damage resulting from the use (or inability to use) the service or products, even if we were advised of the possibility of such damages.
Where liability cannot be excluded, and to the extent permitted by law, our liability is limited to the replacement or repair of the goods, re-supply of the services, or refund of the amount paid, at our sole discretion.
SECTION 14 - INDEMNITY
You agree to indemnify and hold DF Grinders and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
We may suspend or terminate your access to the website or our services at any time if we believe you have breached these Terms. You may terminate your use at any time. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and governs your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of South Australia, Australia.
SECTION 19 - CHANGES TO TERMS OF SERVICE
We may update these Terms occasionally. Changes will take effect once posted on this page. Your continued use of the site after changes are posted constitutes acceptance.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about these Terms? Contact:
DF Grinders (ABN: 516 617 438 91)
Email: info@dfgrinders.com.au
Phone: +61 485 958 407
Mailing Address:
738 Burke Road
Suite #1043
Camberwell, Victoria, Australia
3124